At Deltron, we do everything possible to process your order quickly, carefully, and safely. On this page, you will find all information regarding delivery times, shipping, stock statuses, carriers, and delivery.
We believe it is important to be clear and transparent. That is why we provide an indication of the delivery time for every product and inform you as best as possible about the status of your order.
On this page, you will find all information clearly organized by topic:
- Ordering process and changes: delivery speed and changing orders
- Availability and delivery: delivery and availability, product availability (e.g., pre-orders and delivery time on request), safe and reliable shopping at Deltron.
- Delivery times during holidays and vacations: holidays and vacation periods, overview of holidays 2026 / 2027.
- Shipping and transport: shipping methods (within NL, BE, LU, Europe, and outside the EU), important note regarding long-item shipping, delivery outside the EU, processing of orders within the EU.
- Tracking orders and carriers: tracking orders (track-and-trace), PostNL App, carriers and shipments (procedures for PostNL, GLS, and other carriers)
- Exceptions and picking up orders: Uncollected or refused shipments (costs and cancellation), picking up your order without shipping costs, delivery time and stock.
- Delivery and drop-off permission: drop-off permission (delivering the package without a signature), liability regarding drop-off permission (risks and conditions), delivery preferences and delivery (changing delivery time or location), advice for maximum security.
Shipping days
Orders are generally processed and shipped on the next business day.
However, no shipments take place on Wednesdays. Orders placed on Tuesday after 12:00 PM or on Wednesday will be processed and shipped starting Thursday. Orders placed on other business days before 12:00 PM are generally processed the same or the next business day.
**We do not ship packages on Wednesdays**
Indicative delivery times
An indication of the expected delivery time is listed with every product on our website.
The following delivery times apply to most orders:
- Netherlands: on average 1 to 3 business days
- Belgium: on average 1 to 3 business days
- Other European countries: on average 3 to 6 business days
Note: Different delivery times may apply to some products or special shipments. The current indication is always listed with the relevant product.
Busy periods for parcel carriers
Although we do everything possible to ship orders as quickly as possible, we depend on the carrier for further delivery once the package has been handed over.
Delays can be caused by, among other things:
- Busy periods for carriers
- Holidays
- Weather conditions
- Logistical disruptions
- Customs inspections
- Local circumstances
- Periods leading up to (school) vacations
The stated delivery times are therefore indicative and not guaranteed delivery deadlines.
By law, web stores are subject to a maximum delivery period of 30 days. We, of course, strive to deliver orders well within this period.
Tracking your order (Track & Trace)
As soon as your order has been processed and scanned by the carrier, you will automatically receive an email with:
- A Track & Trace code
- The name of the carrier
- Information about the delivery
You can track your order using this information. We recommend checking the received Track & Trace information regularly. As soon as the carrier provides new information, it is updated automatically.
Delivery times during busy periods
During busy periods, it may happen that carriers need more time to process and deliver packages. We are not automatically informed by carriers about every delay within their network. As soon as we become aware of structural delays, we communicate this as clearly as possible via our website.
Do not refuse the package
If a package has been delayed or you no longer want the order, we kindly request that you do not refuse the package at the door. Refused packages are often collected separately by carriers and processed later, which can make it take significantly longer for the shipment to return to us.
In case of questions or problems, always contact us first via support@deltron.nl; in many cases, it is faster to accept the package and then return it in consultation with us.
Product availability
An indication of availability is listed with every product. For some products, you may also see notifications such as:
Inquire about the delivery time
This usually means that the product is temporarily out of stock and we are waiting for stock delivery from the manufacturer.
Delivery time on request
This means that the product can be ordered especially for the customer.
Pre-order
This means that it is a new product that is expected soon. The customer can pre-order this product so that they have the product as one of the first once the initial stock has been delivered by the manufacturer. This ensures you receive a copy.
Changing an order
Have you placed an order and would you like to change, add, or correct something afterward? Please contact us as soon as possible.
As long as your order has not yet been processed or shipped, we are happy to see if we can still make the desired change. As soon as your order has been shipped, you will receive a shipping confirmation from us with the tracking details.
Note: After your order has been processed or handed over to the carrier, we can unfortunately no longer make any changes.
Canceling an order
Would you like to cancel your order? Please contact us as soon as possible.
-
Order not yet processed by us: as long as your order has not been processed and registered for shipping, we can cancel it for you.
- Order already processed by us: has your order already been processed and registered for shipping? Then we unfortunately cannot cancel the order anymore. In that case, you must accept the order. Subsequently, if applicable, you can exercise your statutory right of withdrawal and register the order for return according to our return policy.
Refunds and transaction fees
When your order has been cancelled in a timely and successful manner, we will refund the already paid amount within 14 business days.
Please note that in the event of a cancellation, any fees charged by our payment provider may be deducted from the amount to be refunded. The amount depends on the payment method used and can be up to a maximum of 17% of the order value.
We therefore recommend communicating a desired cancellation or change to us as soon as possible after placing the order. This allows us to see what is still possible as quickly as possible.
Shipping methods
We work with various carriers, including:
- PostNL
- DPD
- GLS
- UPS
- FedEx
- Transmission
- Ben Becker Transport
The chosen carrier depends on:
- Weight
- Dimensions
- Destination
- Type of shipment
Different delivery times for long-item shipments
Different delivery times often apply to packages longer than 100 cm. The delivery time for long-item shipments varies per country and is on average between 2 and 6 business days. Important note: Long-item shipments cannot be delivered to a parcel locker, and in some cases, long packages are not delivered to a parcel point or parcel shop either.
Carriers and delivery
PostNL
When your order is shipped via PostNL, we recommend using the PostNL app. With this, you receive current notifications about the delivery and can easily set delivery preferences.
DPD Predict
When shipping via DPD, you will receive a Track & Trace link and an indication of the delivery time. In many cases, you can set additional delivery options via DPD.
GLS
When shipping via GLS, you will automatically receive a Track & Trace code. GLS informs you about the expected delivery and any changes during transport.
UPS, FedEx, and international carriers
For international shipments, we work with, among others, UPS, FedEx, and local carriers. International delivery times can vary per country, region, and local circumstances.
Not at home upon delivery
When a standard package cannot be delivered, the carrier may choose to:
- Deliver the package to the neighbors
- Make another delivery attempt
- Take the package to a pickup point
You will be notified of this by the carrier. A valid form of identification may be required for picking up a package.
Uncollected or refused packages
When a package is not collected within the specified period, no new delivery appointment is made, or a package is refused, the shipment is returned to Deltron. After receipt of the return shipment, the order is cancelled. The shipping and return costs incurred will be deducted from the amount to be refunded.
Drop-off permission
Many carriers offer the option to leave a package without a signature. For example:
- At the front door
- In the shed
- With the neighbors
- At another agreed-upon location
You set these preferences yourself via the carrier's app or website.
Important information about drop-off permission: When you use a drop-off permission, you give permission to leave the package without a signature. From that moment on, the responsibility for the package lies with you as the recipient.
This means that:
- The risk of loss, theft, or damage lies with you
- Deltron is not liable for loss or damage after delivery
- The carrier generally also does not accept liability for this
Having your order delivered to a pickup point after you have ordered
Redirecting a package to a pickup point after you have ordered is a convenient option nowadays.
- Have you just placed an online order, but realize you won't be home to receive the courier? No panic. As soon as a webshop hands your package over to a carrier, you can often still adjust the delivery to a pickup point (parcel shop or parcel locker) nearby.
- Why a parcel locker often doesn't work for long packages: Parcel lockers (such as those from PostNL or DPD) are ideal, but have strict physical limits. Long packages (such as curtain rods, fishing rods, or sports equipment) simply do not fit in the lockers.
- PostNL Parcel locker limit: The maximum length here is 70 cm. DPD Parcel locker limit: The maximum length here is 70 cm.
The alternative: Always choose a staffed parcel shop for long packages.
These stores often have larger storage areas. However, pay attention to the absolute maximum lengths that the carriers apply for pickup points:
- DPD Parcelshop: Maximum 100 cm (1 meter). Longer packages (up to 175 cm) may only be sent to home or business addresses.
- GLS Parcel Shop: Maximum 120 cm (for regular home delivery, GLS accepts up to 200 cm).
- PostNL Point: Maximum 100 cm (for XL home delivery, the maximum is 178 cm).
Step-by-step plan per carrier (before the first delivery attempt)
As soon as your package (barcode/track-and-trace) has been scanned by the parcel carrier, you can digitally change its delivery.
You must do this per carrier:
DPD (Pickup parcelshop)
With DPD, you can adjust the delivery as soon as the shipment has been registered. This is possible until very shortly before delivery. Wait for the Predict notification: You will receive an email or SMS as soon as DPD has sorted the package.
- Open the change page: Click on the change button in the DPD email or open the myDPD app. Choose your pickup point: Select "Deliver to a Pickup parcelshop" and choose a location on the map.
- Timeline: This can be done up to 30 minutes before the driver's scheduled arrival.
- Pickup period: The package will remain at your pickup point for 7 calendar days.
GLS (Parcel Shop)
GLS offers flexible delivery options via their "FlexDeliveryService".
- Open the Track & Trace: Click on the link in the email or SMS that you receive from GLS as soon as the package is on its way.
- Adjust the delivery option: Choose the option "Deliver to a GLS Parcel Shop" on the GLS delivery page.
- Select the location: Find a nearby affiliated store.
- Timeline: This must be done before the night that the package is loaded into the delivery van (usually before 11:59 PM on the evening before delivery).
- Pickup period: The package will be kept for you for 5 business days.
PostNL (PostNL point)
With PostNL, you can easily adjust the delivery via your personal account.
- Log in: Open the PostNL app or go to the website and log in with your PostNL account.
- Find your package: You will see the package appear automatically in your overview as soon as the webshop has registered it.
- Change delivery: Click on the package and choose "Change delivery". Then select a PostNL point.
- Timeline: This is possible until the package leaves the sorting center (often until no later than 6:00 AM on the day of delivery).
- Pickup period: PostNL keeps packages for 7 calendar days.
What if you are too late?
Should it be the case that your package is already on its way in the courier's delivery van and you can no longer select a pickup point, the courier will offer the package at your home. If you are not home then, the package will in most cases still automatically be taken to the nearest pickup point. You will then receive a notification of where and when you can pick it up.
Holidays and vacation periods
During holidays, vacations, trade fairs, or other special periods, it remains possible to place orders via our webshop.
However, it may happen that orders are processed or shipped later.
Carriers may also experience extra busyness during these periods, which can result in longer delivery times than usual.
When there are adjusted processing times or changed availability, we always communicate this clearly via our website.
Dutch holidays 2026
- New Year's Day: Thursday, January 1, 2026 + Friday, January 2, 2026
- Good Friday: Friday, April 3, 2026
- Easter (Easter Sunday and Easter Monday): Sunday, April 5 and Monday, April 6, 2026
- King's Day: Monday, April 27, 2026
- Liberation Day: Tuesday, May 5, 2026
- Ascension Day: Thursday, May 14, 2026 + Friday, May 15, 2026
- Pentecost (Whit Sunday and Whit Monday): Sunday, May 24 and Monday, May 25, 2026
- Christmas (Christmas Day and Second Day of Christmas): Friday, December 25 and Saturday, December 26, 2026
Dutch holidays 2027
- New Year's Day: Friday, January 1, 2027
- Good Friday: Friday, March 26, 2027
- Easter (Easter Sunday and Easter Monday): Sunday, March 28 and Monday, March 29, 2027
- King's Day: Tuesday, April 27, 2027
- Liberation Day: Wednesday, May 5, 2027
- Ascension Day: Thursday, May 6, 2027 + Friday, May 7, 2027
- Pentecost (Whit Sunday and Whit Monday): Sunday, May 16 and Monday, May 17, 2027
- Christmas (Christmas Day and Second Day of Christmas): Saturday, December 25 and Sunday, December 26, 2027
Delivery outside the European Union
Orders outside the European Union may be subject to:
- Import duties
- VAT charges
- Customs duties
- Local taxes
These costs are always the responsibility of the recipient.
Worldwide shipping
Where possible, we ship worldwide with Track & Trace. Additional conditions, shipping costs, or restrictions may apply to some countries.
Safe and reliable shopping
At Deltron, every order is carefully packed and shipped securely.
You can order online safely 24 hours a day, 7 days a week via our webshop.
Questions about your order?
Do you have any questions after reading this information page? Please feel free to contact us at support@deltron.nl, we are happy to help.
