Ordering & delivery

At Deltron, we do everything we can to process your order quickly, carefully and securely. On this page you will find all the information about ordering, delivery times, shipping, stock statuses, carriers and delivery.

We believe it is important to be clear and transparent. That is why we state an indication of availability and delivery time for every product and inform you as thoroughly as possible about the status of your order.

1. Ordering at Deltron

Product availability
Inquire about the delivery time
Delivery time on request
Pre-order
Change order
Cancel order
Refund after cancellation

2. Shipping days and delivery times

Shipping days
Indicative delivery times
Congestion and delays at carriers
Different delivery times for long shipments

3. Shipping methods and carriers

PostNL
DPD
GLS
UPS and FedEx
Other carriers

4. Track & Trace and tracking your order

Receive Track & Trace
Information about the delivery
Change delivery via the carrier

5. Delivery preferences and responsibility

Change by the recipient
Permission to leave
Parcel locker or parcel machine
Pickup point or Parcelshop
Responsibility after a delivery instruction

6. Pickup points, Parcelshops and parcel machines

Redirect delivery to a pickup point
Limitations for long shipments
DPD Pickup Parcelshop
GLS Parcel Shop
PostNL point

7. Delivery of your order

Not home at delivery
Do not refuse the package
Unclaimed or refused packages

8. Package marked as delivered, but not received

First check the delivery location
Investigation into the delivery
Declaration of non-receipt

9. Public holidays and holiday periods

Dutch public holidays 2026
Dutch public holidays 2027

10. International shipping

Delivery outside the European Union
Import duties, VAT and customs costs
Worldwide shipping

11. Safe and reliable shopping & contact

1. Ordering at Deltron

Product availability

An indication of availability is stated for every product. For some products you may also encounter messages such as:

Inquire about the delivery time

This usually means that the product is temporarily out of stock and that we are waiting for a new stock delivery from the manufacturer.

Feel free to contact us if you would like to know more about the expected delivery time.

Delivery time on request

This means that the product can be ordered specially for the customer. The final delivery time depends, among other things, on the availability at the manufacturer or supplier.

Pre-order

This means that it is a new product that is expected soon.

You can pre-order the product in advance, so that your order can be processed as soon as the first stock is delivered by the manufacturer or supplier. This ensures that you get an item from the available stock.

Change order

Have you placed an order and would you like to change, add or correct something afterwards? Then contact us as soon as possible.

As long as your order has not yet been processed or shipped, we will gladly see if we can still implement the desired change.

As soon as your order has been shipped, you will receive a shipping confirmation from us with the Track & Trace details.

Please note: after processing or handing over your order to the carrier, we unfortunately can no longer make any changes to the order.

Cancel order

Would you like to cancel your order? Then contact us as soon as possible.

Order not yet processed by us
As long as your order has not yet been processed and registered for shipping, we can cancel it for you.

Order already processed by us
Has your order already been processed and registered for shipping? Then we unfortunately can no longer cancel the order. In that case, you must accept the order.

You can then, if applicable, exercise your statutory right of withdrawal and register the order for return according to our return conditions.

Refund after cancellation

When your order has been canceled in time and successfully, we will refund the already paid amount as quickly as possible and at the latest within the legally applicable term of 14 days.

The refund will in principle take place via the same payment method that was used for the original order, unless otherwise agreed with you.

Has your order already been processed and shipped? Then we can no longer stop or cancel the shipment. You can register the order for return after receipt, if the statutory right of withdrawal applies, according to our return procedure.

Any direct costs for returning the order are at the customer's expense, provided this has been indicated in advance and is permitted under applicable laws and regulations.

We advise you to let us know about a desired cancellation or change as soon as possible after placing the order. This way we can quickly check what is still possible for you.

2. Shipping days and delivery times

Shipping days

Orders are generally processed and shipped on the next business day.

No shipments take place on Wednesdays.

Orders placed on Tuesday after 12:00 noon or on Wednesday will be processed and shipped from Thursday.

Orders placed on other business days before 12:00 noon are generally processed on the same or the next business day.

Indicative delivery times

An indication of the expected delivery time is stated for every product on our website.

The following indicative delivery times apply to most orders:

Netherlands: average 1 to 4 business days
Belgium: average 1 to 4 business days
Other European countries: average 3 to 6 business days

Please note: for some products or special shipments, a different delivery time may apply. The delivery time stated for our products is an indication and not a guaranteed delivery period.

Congestion or delays at carriers and extra large or long packages can cause the actual delivery time to be longer.

Congestion and delays at carriers

Although we do everything we can to process and ship orders as quickly as possible, we are dependent on the carrier for further delivery after handing over the package.

Delays can be caused, among other things, by:

congestion at carriers
public holidays
weather conditions
logistical or computer failures
customs checks
local circumstances
strikes
periods leading up to (school) holidays

During busy periods, carriers may need more time to process and deliver packages.

We are not automatically informed by carriers about every delay within their network. As soon as we become aware of structural delays, we will communicate this as clearly as possible via our website.

The stated delivery times are therefore indicative and not guaranteed delivery periods.

According to the law, webshops are in principle subject to a maximum delivery period of 30 days, unless a different delivery period has been agreed. Of course, we strive to deliver orders well within the stated period.

Different delivery times for long shipments

For packages longer than 100 cm, different delivery times often apply. The delivery time for long shipments varies by country and averages 2 to 6 business days.

Important: long shipments cannot be delivered to every parcel machine due to their dimensions. In a number of cases, long packages also cannot be delivered to a pickup point or Parcelshop.

3. Shipping methods and carriers

We work with various carriers and transport companies, including:

PostNL
DPD
GLS
UPS
FedEx
Transmission
Ben Becker Transport

Which carrier we use for your order depends, among other things, on:

the weight
the dimensions
the destination
the type of shipment

PostNL

When your order is shipped with PostNL, we advise you to use the PostNL app. This allows you to receive up-to-date information about the delivery and, when this option is available, set delivery preferences.

DPD Predict

When shipping via DPD, you will receive a Track & Trace link and information about the expected delivery time. In many cases, you can set additional delivery options via DPD.

GLS

When shipping via GLS, you will automatically receive Track & Trace information. GLS will inform you about the expected delivery and any changes during transport.

UPS, FedEx and other carriers

For certain national and international shipments, we work with UPS, FedEx and other transport companies.

Please note: International delivery times may vary by country, region and local circumstances.

4. Track & Trace and tracking your order

Tracking your order

As soon as your order has been processed and scanned by the carrier, you will automatically receive by email:

The Track & Trace code or Track & Trace link
The name of the carrier
Information about the delivery

You can use this information to track your order.

We advise you to check the received Track & Trace information regularly. As soon as the carrier makes new information about the shipment available, this information will be updated.

Change delivery via the carrier

After an order has been handed over by Deltron to the carrier and scanned by the carrier, the customer receives a shipping confirmation by email with the Track & Trace code with which the shipment can be tracked.

From that moment, depending on the carrier and the type of shipment, the recipient can set additional delivery preferences or change the delivery method via the carrier's own app, website or Track & Trace environment.

5. Delivery preferences and responsibility

Change of delivery by the recipient

When you change the delivery method yourself via the carrier's app, website or Track & Trace environment after shipping, this change is agreed directly between you as the recipient and the carrier concerned.

Deltron has no influence on this choice and generally cannot view, change or revoke such a change.

Examples of this are:

Permission to leave
Delivery to an agreed location
Delivery to a parcel locker or parcel machine
Delivery to a pickup point or Parcelshop
Delivery to neighbors
Another delivery option offered by the carrier

When the recipient gives permission to deliver the package without personal handover, for example by means of permission to leave or delivery to a parcel locker chosen by the recipient, the recipient accepts the terms and risks associated with this delivery method.

As soon as the carrier has demonstrably delivered the package in accordance with the delivery instruction given by the recipient, the order is considered delivered. Loss, theft or damage that occurs after this delivery is at the risk of the recipient.

Permission to leave

Many carriers offer the option to leave a package at a location of your choice without personal handover.

For example:

At the front door
At the back door
In the shed
At another agreed location

You set this preference yourself via the carrier's app, website or Track & Trace environment.

When you use permission to leave, you give the carrier permission to deliver the package without personal handover at the location of your choice.

After demonstrable delivery according to this instruction, the conditions described above regarding responsibility for the package apply.

6. Pickup points, Parcelshops and parcel machines

Have your order delivered to a pickup point after shipping

Have you placed an order, but it turns out that you are not home to receive the delivery person? As soon as the package has been processed by the carrier, you can still change the delivery with many carriers. Depending on the carrier and shipment, you can, for example, choose a pickup point, Parcelshop or parcel machine.

The available options are displayed in the Track & Trace environment or app of the carrier concerned.

Maximum dimensions of parcel machines

Parcel machines consist of locker compartments with different dimensions. This means that not every package is suitable for delivery to a parcel machine. The maximum dimensions differ per carrier, type of machine and the available size of the parcel locker.

Especially with long or extra large packages, such as antennas and other elongated products from our assortment, delivery to a parcel machine is often not possible. For indication: the largest parcel compartments of PostNL and DPD are suitable for packages with a maximum length of approximately 60 to 70 cm. Other types of parcel machines may have smaller maximum dimensions.

Whether your order can actually be redirected to a parcel machine depends on the dimensions and weight of the shipment and the options that the carrier offers for that specific shipment. Therefore, always check the available delivery options in the Track & Trace environment or app of the carrier.

Is a parcel machine not offered as a delivery option? Then choose another available delivery location. For long packages, delivery to a manned pickup point or Parcelshop may also be limited or not possible.

Manned pickup point or Parcelshop

For larger packages, a manned pickup point or Parcelshop can sometimes be an alternative. However, maximum dimensions also apply here. The guidelines used in our information are:

DPD Pickup Parcelshop: maximum 100 cm. Longer packages may only be delivered to a home or business address.
GLS Parcel Shop: maximum 120 cm.
PostNL point: maximum 100 cm.

If in doubt, always check the current maximum package dimensions with the carrier concerned.

Change delivery before the first delivery attempt

As soon as your package has been processed by the package carrier and Track & Trace is available, you can change the delivery digitally with many carriers.

The available options and the time at which a change is still possible may differ per carrier and shipment.

DPD – Pickup Parcelshop

With DPD, you can view which delivery options are available for your shipment via the Predict notification or myDPD app. When the option is available:

Open the change page via the DPD notification or myDPD app
Choose delivery to a Pickup Parcelshop
Select an available location

DPD can set limitations on the time at which a change is still possible and on the period during which a package is stored at a Pickup Parcelshop. Therefore, always check the current information from DPD.

GLS – Parcel Shop

GLS offers flexible delivery options for suitable shipments.

Via the Track & Trace link, you can check if delivery to a GLS Parcel Shop is possible. When this option is available:

Open the Track & Trace link
Choose the available option for delivery to a Parcel Shop
Select a location

The change must be submitted in good time before the actual delivery. The storage period may also change. Please consult the current information from GLS.

PostNL – PostNL-punt

At PostNL, you can view the available delivery options via your personal account or the PostNL app. When it is still possible to make changes:

Open the PostNL app or website
Select the relevant shipment
Choose to change the delivery
Select an available PostNL-punt

The option to still change a shipment may expire at any time during the sorting and delivery process. Therefore, check the Track & Trace in good time.

What if it is no longer possible to make changes?

If the package is already in the delivery van or the delivery process is too far advanced, you may no longer be able to change the delivery location.

The carrier will then offer the package according to the delivery instructions applicable at that time.

If you are not home, the carrier will determine the next step based on the available delivery options. You will receive information about this via Track & Trace or the carrier's app.

7. Delivery of your order

Not home at delivery

If a standard package cannot be delivered, the carrier may choose, for example, to:

Deliver the package to your neighbours
Make a new delivery attempt
Take the package to a pickup point

You will receive information about this from the carrier. A valid form of identification may be required to collect a package.

Uncollected or refused packages

If a package is not collected within the period set by the carrier, no new delivery appointment is made, or the shipment is refused upon delivery, the carrier may automatically return the package to Deltron.

If you want to cancel your order or exercise your statutory right of withdrawal, please always contact us directly as soon as possible. Simply not collecting or refusing a package does not automatically count as a clear indication that you wish to withdraw from the agreement.

As soon as we have received the return shipment, we will inspect and process it. Further handling and refund depend on the reason for the return and the applicable statutory rules and return conditions.

In the case of a valid full withdrawal, we will refund the purchase price and, if applicable, the costs of our cheapest standard delivery. The direct costs for returning an order may be borne by the customer when this is permitted under the statutory rules and our return information provided in advance.

We therefore advise not to refuse a package at the door and to collect a shipment from a pickup point in good time. If you have any questions or no longer wish to receive an order, please contact Deltron first. This way, we can determine together what is the right way to cancel or return the order in your situation.

Uncollected or refused packages

If a package is not collected within the period set by the carrier, no new delivery appointment is made, or a package is refused, the shipment may be returned to Deltron.

After receiving the return shipment, the order will be further processed. Any shipping and return costs may be deducted from the amount to be refunded, provided this is permitted under the applicable terms and conditions and legislation.

8. Package marked as delivered, but not received

First check the delivery location

Does the Track & Trace indicate that your order has been delivered, but you have not received the package?

First check whether the package may have been received by a housemate, receptionist, neighbour, or another person present at the delivery address.

Also check the Track & Trace information for any additional information about the delivery location.

Investigation into the delivery

Can you not find the package? Then contact us as soon as possible. We can then start an investigation into the delivery with the carrier concerned.

During this investigation, we may request the following information, among other things:

Delivery details
Proof of delivery
Information about the delivery location
Any delivery instructions set by the recipient
Available information about a signature or receipt registration
A statement from the delivery driver

The information available varies by carrier and shipment.

Declaration of non-receipt

To carry out the investigation, we may ask the recipient to complete a written declaration of non-receipt and provide additional information about the delivery situation.

We ask you to complete this declaration fully and truthfully.

The information provided may be used by Deltron, the carrier concerned, and, if applicable, the transport insurance in the investigation.

For shipments of higher value, Deltron may request additional information or documentation when this is necessary for the investigation into the delivery.

Once the investigation is completed, we will inform you about the outcome and further handling.

9. Public holidays and holiday periods

During public holidays, holidays, trade fairs, or other special periods, it remains possible to place orders via our webshop.

However, it may happen that orders are processed or shipped later.

Carriers may also experience extra busyness during these periods, which may result in longer delivery times than usual.

If there are adjusted processing times or changed accessibility, we will communicate this as clearly as possible via our website.

Dutch public holidays 2026

New Year's Day: Thursday 1 January 2026 + Friday 2 January 2026
Good Friday: Friday 3 April 2026
Easter: Sunday 5 April and Monday 6 April 2026
King's Day: Monday 27 April 2026
Liberation Day: Tuesday 5 May 2026
Ascension Day: Thursday 14 May 2026 + Friday 15 May 2026
Pentecost: Sunday 24 May and Monday 25 May 2026
Christmas: Friday 25 December and Saturday 26 December 2026

Dutch public holidays 2027

New Year's Day: Friday 1 January 2027
Good Friday: Friday 26 March 2027
Easter: Sunday 28 March and Monday 29 March 2027
King's Day: Tuesday 27 April 2027
Liberation Day: Wednesday 5 May 2027
Ascension Day: Thursday 6 May 2027 + Friday 7 May 2027
Pentecost: Sunday 16 May and Monday 17 May 2027
Christmas: Saturday 25 December and Sunday 26 December 2027

10. International shipment

Delivery outside the European Union

Orders delivered outside the European Union may be subject to:

Import duties
VAT charges
Customs costs
Local taxes

These costs are borne by the recipient, insofar as they are charged to the recipient by the authorities or carrier in accordance with the applicable regulations.

Worldwide shipment

Wherever possible, we ship worldwide with Track & Trace. For some countries, additional terms, shipping costs, import rules, or restrictions may apply. International delivery times may vary by country, region, customs clearance, and local circumstances.

11. Safe and reliable shopping & contact

Safe and reliable shopping

At Deltron, every order is carefully packaged and shipped with protection.

You can safely order online via our webshop 24 hours a day, 7 days a week.

Questions about your order?

Do you still have questions after reading this information page?

Feel free to contact us via support@deltron.nl. We are happy to help.

Ordering & delivery