Return Policy

Deltron is not just a store where you can purchase products; after-sales service is just as important to Deltron as selling a product. You can therefore count on a good and proper handling from Deltron. All items supplied by us come with a 1-year standard manufacturer's warranty, unless otherwise stated. Deltron does not provide warranty on linears and output transistors.

Orders from Deltron are always delivered with an invoice including VAT. For companies outside the Netherlands that have a valid VAT number, an intra-community supply applies. This means that you will receive an invoice without VAT (0% VAT).

Retain your invoice

We advise you to keep the invoice safe so that you have the order number and order date at hand for any warranty claims or returns.

Right of withdrawal

Exchange and return within 14 days

Does the product not meet your expectations or did you accidentally order the wrong item? At Deltron, you have the right to cancel your order up to 14 days after receipt without giving any reason. Deltron operates in accordance with the distance selling act. This means you have the right to return your order within 14 days of receipt without stating a reason. All you need to do is register your return as described on this page. After registering your return, you have another 14 days to send the package back to the address provided by us. The cost of returning is always for the customer. Once we have received the package and the returned product has been approved, you will be refunded the order amount to the account you used for payment. The right of withdrawal only applies to consumers (B2C) and does not apply to business customers (B2B).

Important information for returning items

• Packages sent back to us without prior registration via the withdrawal form will not be processed.
• Do not use duct tape on the original packaging of the products.
• Do not write on the packaging of the products
• Always return your product(s) in an outer box (the box in which you send the products)

How can I return my product(s)?

By using our withdrawal form which you can find at the bottom of our website in the Customer Service column > Agreement Revocation

1. Fill in the withdrawal form and click the send button.
2. Once the withdrawal form has been received by us, you will receive a confirmation by email.
3. Please note: You will also receive a return address to which you can send the product(s).
4. Pack the product or products in their original packaging and place these product(s) in a shipping box.
5. Go to a parcel shop such as DPD, DHL, PostNL, or GLS and send the package to the address provided by us. Please note: keep the shipping receipt you receive, which includes the date, time, and track and trace code of the package, safe. As long as the package has not yet been received by us, the customer is liable for the package.
6. You have up to 14 days after the date of the withdrawal notification to send the package to us.
7. Once we have received the package, you will receive a notification from the parcel carrier via track and trace.
8. We will process the return and check for damage, functionality, and packaging. We will refund the full purchase amount as soon as possible, within 14 days at the latest, to your account.
9. If the product or products do not meet the return conditions, we will inform you by email and will reasonably calculate depreciation, deducting this amount from the refund.

Returning long products

Long products, such as long antennas of 200cm or more, can be difficult or almost impossible for consumers to send. Therefore, please consider the following:

• No regular post: Due to their length, these products cannot be returned via a standard parcel shop or normal postal service.
  
• Arrange transport yourself: You need to make an appointment with a transporter or courier service (such as UPS or DHL Express) to pick up the package at your home.
  
• Weekend instruction: When booking your transporter, explicitly state that delivery can only take place on weekdays (Monday to Friday).
  
• Cost indication: The direct costs for returning these long goods are significantly higher than normal post and are entirely at the customer's expense. Indicative prices per transport:
  • Within NL/BE: approx. € 20 to € 30
    
  • Within Europe: approx. € 25 to € 75
    
  • Outside Europe: approx. € 70 to € 150 (depending on location)
    

Product evaluation and depreciation

You are allowed to evaluate and examine the product at home, just as you would in a physical store.
When you return the product, it must be sent back as new and in its original packaging. If it appears that the product has been damaged due to your actions (e.g., scratches, mounting marks, or defects), or if the packaging has been unnecessarily severely damaged, we will charge you for the depreciation. This amount will be deducted from your refund.

Refund

Once your return has been received in good order, checked or tested, and the return has been approved, we will refund the full purchase amount (including any original shipping costs for the outbound shipment) as soon as possible, but no later than 14 days after receiving the return. We will not deduct any administrative or processing fees.

Products that cannot be exchanged or returned:

• Custom-made products such as: custom-made coaxial cables and connectors or custom-made antennas.
• Products that cannot be exchanged for hygienic reasons, such as earbuds, headsets, and headphones, etc.
• Redeemed or filled-in vouchers or gift certificates.
• Antennas that are custom-made (frequency length).
• Linears & Amplifiers (Antenna - Transceivers)
• Transceivers (Modified, High Power, Export - Unlocked models)
• Receivers (Modified, High Power, Export - Unlocked models)
• Modified and export version products
• Programmed (software) products
• Sprays such as: cleaners, corrosion, defense, bacteria, etc.
• SD Cards, Software, and Software packages.
  
• Products that are used, damaged, or incomplete.
• Products specially ordered on behalf of the customer from the manufacturer.
• Products whose sealing has been broken (e.g., opened transceivers, linears, and software).
  
• Products that need to be customized on behalf of the customer.
  
• Products that need to be programmed on behalf of the customer.
• Products whose seal is broken, such as software.

Long length antennas

Returning long antennas is not easy for consumers. Antennas of 200cm or more are almost impossible to send via regular parcel carriers as they often only ship up to 200cm.

Due to its length, this product cannot be returned via a standard parcel shop or normal parcel post.

You need to make an appointment with a transport company or parcel carrier (such as UPS, DHL Express, FedEx, or others) to pick up the package at your home.

Cost estimate for shipping long goods

The costs for long shipments are significantly higher than normal parcels and are entirely at the customer's expense. Indicative prices:

• Within NL/BE: approx. € 20 to € 30
• Within Europe: approx. € 25 to € 75
• Outside Europe: approx. € 70 to € 150 (depending on your location)

Weekend warehouse closed

Explicitly instruct the transport company that delivery is only allowed on weekdays from Monday to Friday, as our warehouse is closed on Saturdays and Sundays.

Right of withdrawal for companies/entrepreneurs (B2B)

The right of withdrawal does not apply to companies/entrepreneurs as the right of withdrawal is only part of consumer legislation. B2B (Business to Business) is considered by Deltron as an order placed with company details and the invoice also drawn up with these company details.

Return address

Deltron will provide the buyer with the correct return address once the return has been registered and the withdrawal form has been received from the buyer. If the ordered product has been delivered by a third party (supplier), Deltron will provide the buyer with the correct address for this.

What can you do with a product during the cooling-off period?

During the cooling-off period, the buyer must handle the product and its original packaging with care and only remove what is necessary to assess whether the product meets expectations. The buyer may not actually use or test the product if they are not yet certain whether they will keep it. Deltron may charge a fee if, after return, it appears that the product has been used or tested.

Return costs

Deltron will refund all payments from the consumer, including any delivery costs charged by Deltron for the returned product, without undue delay, but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Deltron offers to collect the product itself, Deltron may wait with reimbursement until Deltron has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The costs of returning an order are borne by the consumer. Deltron uses the same payment method and bank account number for refunds that the consumer used during the ordering process. Refunds will not be transferred to an account different from the one provided during the order.

Sending a return shipment

Sending a return shipment is always at your own expense and risk. This means that Deltron bears no responsibility for damage, loss or otherwise of your sent return shipment. Pack your return shipment well so that no damage can occur during transport. Your shipment must be delivered on working days to the address you receive from Deltron after you have registered the shipment for return. Parcel shop deliveries will not be accepted and will automatically be returned to the shipping address.

Refund of purchase amount

If agreed upon as such, Deltron will refund the purchase amount to the account used for the order within 2 weeks.

Items that do not meet the right of withdrawal criteria

Items that do not meet the above criteria remain the property of the buyer. Deltron will return the items to the buyer and charge the costs incurred to the buyer.

Warranty

Is a product not working properly? At Deltron, we ensure careful handling of your warranty claim. Follow the step-by-step plan below to ensure a smooth return process.

Step-by-step plan for warranty returns

• Step 1: Register your return (RMA number)
  Before sending anything, send an email to support@deltron.nl. Include your order number and a clear description of the defect. You will receive an RMA number and the correct return address from us.
  Please note: Shipments without a valid RMA number cannot be processed.

• 🇳🇱 Download Repair Request Form (Dutch)
• 🇬🇧 Download Repair Request Form (English)
• 🇩🇪 Download Repair Request Form (German)
  
  
• Step 2: Send the package
  You arrange the return shipment yourself via a parcel point of your choice. The shipping costs are initially paid by you. Keep the shipping receipt safe!
• Step 3: Technical investigation by Deltron or a third party
  Once we have received the product, our specialists will investigate the cause of the defect:
  • Warranty: Is there a technical defect or manufacturing error? We will then repair or replace the product free of charge.
  • Inexperience/User error: Was the defect caused by incorrect use or inexperience? Then this is not covered by the warranty, and we will contact you about any repair costs.
• Step 4: Reimbursement of shipping costs.
  If the defect is indeed covered by the warranty, we will immediately refund the incurred shipping costs to you. In the event of a user error, the shipping costs will not be reimbursed.

Tips for sending products under warranty

• Send the products in an outer box (a box in which you pack the product(s) in their original packaging).
• Do not use duct tape on the product packaging.
• Do not write on the product packaging.
• State the RMA number clearly visible on the outside of the package, for example, at the top left where the shipping label is also placed.