Return Policy

Deltron is not only a store where you can purchase products, after-sales is just as important to Deltron as selling a product. You can therefore count on Deltron for a good and proper handling. All items supplied by us come with a 1-year standard factory warranty, unless stated otherwise. Deltron does not provide a warranty on Linears and power transistors.

Orders from Deltron are always delivered with an invoice incl. VAT. For companies outside the Netherlands that have a valid B.T.W (V.A.T) number, an intra-community delivery applies. This means that you receive an invoice without VAT (0% VAT).

Keep the invoice

We advise you to keep the invoice safe so that you have the order number and order date at hand for any warranty or returns. 

Right of withdrawal

Exchanges and returns within 14 days

Does the product not meet your expectations or did you accidentally order the wrong one? At Deltron, you have the right to cancel your order up to 14 days after receipt without stating a reason. Deltron acts according to the law on distance selling. This means that you have the right to return your order up to 14 days after receipt without stating a reason. The only thing you need to do is report your return as explained on this page. After reporting your return, you have another 14 days to send the package back to the address we have indicated. The costs of returning are always borne by the customer. Once we have received the package and the returned product has been approved, you will receive the order amount refunded to the account you used to pay. The right of withdrawal only applies to consumers (B2C) and does not apply to business customers (B2B).

Important information for returns

• Packages that are sent back to us without reporting via the withdrawal form will not be processed by us.  
• Do not use duct tape on the original packaging of the products. 
• Do not write on the packaging of the products
• Always return your product(s) in an outer box (box in which you send the products)

How can I return my product(s)?

By using our withdrawal form which you can find at the bottom of our website in the Customer Service > Withdrawal Agreement column

1. Fill out the withdrawal form and press the send button.
2. As soon as the withdrawal form has been received by us, you will receive a confirmation by email.
3. Please note: You will also receive a return address to which you can send the product(s) 
4. Pack the product or products in their original packaging and put this product(s) in a shipping box   
5. Go to a parcel shop such as DPD, DHL, PostNL or GLS and send the package to the address we have indicated. Please note: keep the shipping receipt you receive with the date, time and track and trace code of the package well. As long as the package has not yet been received by us, the customer is liable for the package. 
6. You have up to 14 days after the date of the withdrawal notification to send the package to us.  
7. As soon as we receive the package, you will receive a notification from the parcel carrier via track and trace.   
8. We will start processing the return and check for damage, functionality and packaging, we will transfer the full purchase amount to you as soon as possible, at the latest within 14 days. 
9. If the product or products do not meet the return conditions, we will inform you via email and will reasonably calculate a value reduction and offset this amount from the amount to be refunded. 

Returning long products

Long products such as long antennas of 200cm or longer can be difficult to almost impossible for the consumer to send. Therefore, keep the following in mind:

• No regular mail: Due to the length, this product cannot be returned via a standard parcel shop or normal parcel post.
  
• Book your own transport: You must make an appointment yourself with a carrier or courier service (such as UPS or DHL Express) that picks up the package at your home.
  
• Weekend instruction: When booking your carrier, explicitly state that delivery may only take place on weekdays (Monday to Friday).
  
• Cost indication: The direct costs for returning these long goods are significantly higher than normal mail and are entirely at the customer's expense. Estimated prices per transport:
  • Within NL/BE: approx. € 20 to € 30
    
  • Within Europe: approx. € 25 to € 75
    
  • Outside Europe: approx. € 70 to € 150 (depending on location)
    

Product assessment and value reduction

You may assess and inspect the product at home, just as you would be allowed to do in a physical store.
When you return the product, it must be returned as new and in the original packaging. If it appears that the product has been damaged by your actions (for example scratches, signs of assembly or defects), or if the packaging is unnecessarily severely damaged, we will charge you for the value reduction. This amount will be deducted from your refund.

Refund

As soon as your return has been received in good order, inspected or tested and the return shipment has been approved, we will transfer the full purchase amount as soon as possible, at the latest within 14 days after receipt of the return shipment, including any original shipping costs from the outbound shipment. We do not deduct any administration or processing costs here.

Products that cannot be exchanged or returned:

• Custom-made products such as: custom-made coax cables and connectors or custom-made antennas.
• Products that cannot be exchanged for hygiene reasons such as earplugs, headsets and headphones etc.
• Exchanged or filled vouchers or credit notes.
• Antennas, Linears and Amplifiers
• Transceivers (Modified, HighPower, Export - Open-set models)
• Receivers (Modified, HighPower, Export - Open-set models)
• Modified and export version products
• Programmed (software) products
• Sprays such as cleaners, corrosion, defense, bacteria etc.
• SD Cards, Software and Software packages.
  
• Products that are used, damaged or incomplete.
• Products that are registered with the manufacturer. Or you must have the registration removed yourself.
• Products that are installed.
• Products that are specially ordered on behalf of the customer from the manufacturer.
• Products whose seal has been broken (e.g. opened transceivers, linears and software).
  
• Products that must be modified on behalf of the customer.
  
• Products that must be programmed on behalf of the customer.
• Products whose seal is broken such as software

Long length antennas

Returning long antennas is not easy for consumers. Antennas of 200cm or more are almost impossible to send via regular parcel carriers as they often only send up to 200cm. 

Due to the length, this product cannot be returned via a standard parcel shop or normal parcel post.

You must make an appointment yourself with a carrier or parcel carrier (such as UPS, DHL Express, FedEx or other) that picks up the package at your home.

Cost indication for sending long goods

The costs for long shipments are significantly higher than normal mail packages and are entirely at the customer's expense. Estimated prices:

• Within NL/BE: approx. € 20 to € 30
• Within Europe: approx. € 25 to € 75
• Outside Europe: approx. € 70 to € 150 (depending on your location)

Warehouse closed on weekends

Explicitly state to the carrier that delivery may only take place on weekdays from Monday to Friday as our warehouse is closed on Saturday and Sunday. 

Right of withdrawal for companies/business owners (B2B)

The right of withdrawal does not apply to companies/business owners as the right of withdrawal is only part of consumer legislation. B2B (Business to Business) is seen by Deltron as an order placed with company details and the invoice is also drawn up with these company details.

Return address

Deltron provides the buyer with the correct return address as soon as the return shipment has been reported and the withdrawal form has been received from the buyer. If the ordered product was delivered by a 3rd party (supplier), Deltron will provide the buyer with the correct address.

What may you do with a product during the cooling-off period?

During the cooling-off period, the buyer must handle the product and the original packaging carefully and only take out of the packaging what the buyer needs to assess whether the product meets expectations. The buyer may not actually use or test the product if the buyer does not yet know whether he will actually keep the product. Deltron may ask for compensation if it appears after return shipment that the product has been used or tested.

Return costs 

Deltron refunds all payments from the consumer, including any delivery costs charged by Deltron for the returned product, promptly but within 14 days following the day on which the consumer reports the withdrawal. Unless Deltron offers to pick up the product itself, Deltron may wait with the refund until Deltron has received the product or until the consumer demonstrates that he has sent the product back, whichever falls earlier. For returning an order, the costs of sending the return are borne by the consumer. Deltron uses the same payment method and account number that the consumer used during the ordering process for the refund. Refunds will not be transferred to another account, as given during the order.

Sending a return shipment

Sending a return shipment is always at your own expense and risk. This means that Deltron bears no responsibility for damage, loss or otherwise of your sent return shipment. Pack your return shipment well so that no damage can occur during transport. Your shipment must be delivered on weekdays to the address you receive from Deltron after you have reported the shipment for return. Parcel shop deliveries will not be received and will be automatically sent back to the shipping address.

Refund of purchase amount

If agreed as such, Deltron refunds the purchase amount within 2 weeks to the account where the order was paid with.

Items that do not meet the right of withdrawal

Items that do not meet the above criteria remain the property of the buyer. Deltron will send the items back to the buyer and charge the incurred costs to the buyer.

Warranty 

Does a product not work properly? At Deltron we ensure a careful handling of your warranty claim. Follow the steps below to make your return shipment go smoothly.

Steps for returning for warranty

• Step 1: Report your return (RMA number)
  Send an email to support@deltron.nl before you send anything. Mention your order number and a clear description of the defect. You will receive an RMA number and the correct return address from us.
  Please note: Shipments without a valid RMA number unfortunately cannot be processed.

• 🇳🇱 Download Repair Request Form (Dutch)
• 🇬🇧 Download Repair Request Form (English)
• 🇩🇪 Download Repair Request Form (German)
  
  
• Step 2: Send the package
  You arrange the return shipment yourself via a parcel shop of your choice. The shipping costs are initially paid by you. Keep the shipping receipt well!
• Step 3: Technical investigation by Deltron or a third party
  As soon as we have received the product, our specialists investigate the cause of the defect:
  • Warranty: Is there a technical defect or manufacturing error? Then we repair or replace the product free of charge.
  • Lack of skill/User error: Did the defect occur due to incorrect use or lack of skill? Then this does not fall under the warranty and we will contact you about the possible repair costs.
• Step 4: Reimbursement of shipping costs.
  If the defect indeed falls under the warranty, we will immediately refund the incurred shipping costs to you. In the case of a user error, the shipping costs will not be reimbursed.

Tips for sending products under warranty

• Send the products in an outer box (box in which you pack the product(s) in the original packaging).
• Do not use duct tape on the packaging of the products
• Do not write on the packaging of the products
• Mention the RMA number visibly on the outside of the package, for example on the top left on the side where the shipping label is also pasted.