Return Policy

Deltron is not just a store where you can purchase products; after-sales service is just as important to Deltron as selling a product. You can therefore count on good and proper handling from Deltron. All articles supplied by us come with a 1-year standard factory warranty, unless stated otherwise. Deltron does not provide warranty on Linears and output transistors.

Orders from Deltron are always delivered with an invoice including VAT. For companies outside the Netherlands that have a valid VAT number, intra-community delivery applies. This means that you will receive an invoice without VAT (0% VAT).

Keep your invoice

We advise you to keep the invoice carefully so that you have the order number and order date at hand for any warranty or return.

Right of withdrawal

Exchange and return within 14 days

Does the product not meet your expectations or did you accidentally order the wrong one? At Deltron, you have the right to cancel your order up to 14 days after receipt without stating a reason. Deltron acts in accordance with the law on distance selling. This means you have the right to return your order up to 14 days after receipt without stating a reason. All you have to do is report your return as described on this page. After reporting your return, you have another 14 days to send the package back to the address we provide. The costs of returning are always at the customer's expense. Once we have received the package and the returned product has been approved, the order amount will be refunded to the account you used for payment. The right of withdrawal only applies to consumers (B2C) and does not apply to business customers (B2B).

How can I return my product(s)?

1. Download the withdrawal form in the desired language (NL, ENG, or DE) and fill it in.
2. Send the fully completed withdrawal form by email to support@deltron.nl.
3. As soon as we receive the withdrawal form, we will send you a confirmation by email containing the address to which you can return the product(s) and an RMA (Return Merchandise Authorization) number.
   
4. Pack the product(s) in their original packaging and place them in a shipping box, clearly marking the RMA number you received from us on the box (top left).
5. Send the package via a parcel shop such as DPD, DHL, PostNL, or GLS.
6. You have up to 14 days from the date of the withdrawal notification to send the package to us.
   

Please note:

• Packages sent back to us without prior notification will not be processed.
• Do not use duct tape on product boxes.
• Do not write on product packaging.
• Always return your product(s) in an outer box (the box you use to send the products).

Returning long products

Long products such as antennas 200cm or longer can be difficult or almost impossible for consumers to send. Therefore, please note the following:

• No regular post: Due to its length, this product cannot be returned via a standard parcel shop or normal parcel post.
  
• Book transport yourself: You need to arrange an appointment with a transport or courier service (such as UPS or DHL Express) to pick up the package at your home.
  
• Weekend instruction: When booking your transporter, explicitly state that delivery can only take place on working days (Monday to Friday).
  
• Cost indication: The direct costs for returning these long goods are significantly higher than normal post and are entirely at the customer's expense. Indicative prices per transport:
  • Within NL/BE: approx. €20 - €30
    
  • Within Europe: approx. €25 - €75
    
  • Outside Europe: approx. €70 - €150 (depending on location)
    

Product assessment and depreciation

You may assess and view the product at home as you would in a physical store (e.g., taking an antenna out of the box and checking its function/settings).
When you return the product, it must be sent back as new and in its original packaging. If it appears that the product has been damaged due to your actions (e.g., scratches, mounting marks or defects), or if the packaging has been unnecessarily severely damaged, we will charge you for the depreciation. This amount will be deducted from your refund.

Refund

Once your return has been received in good order, checked or tested, and the return shipment has been approved, we will refund the full purchase amount (including any original shipping costs of the outgoing shipment) as soon as possible, but no later than 14 days after receipt of the return shipment. We do not deduct any administration or processing fees.

Products that cannot be exchanged or returned:

• Customized products such as custom-made coaxial cables and connectors or custom-made antennas.
• Products that cannot be exchanged for hygienic reasons, such as earbuds, headsets, headphones, etc.
• Exchanged or redeemed vouchers or gift certificates.
• Antennas
• Linears (amplifiers)
• Modified and export version products
• Programmed (software) products
• Sprays such as: cleaners, corrosion, defense, bacteria, etc.
• SD Cards, Software, and Software packages.
  
• Products that are used, damaged, or incomplete.
• Products specially ordered by the customer from the manufacturer.
• Products whose sealing has been broken (including opened transceivers, linears, and software).
  
• Products that need to be customized at the customer's request.
  
• Products that need to be programmed at the customer's request.
• Products whose seal has been broken, such as software

Long length antennas

Returning long antennas is not easy for consumers. Antennas of 200cm or more are almost impossible to send via regular parcel carriers, as they often only send up to 200cm.

Due to its length, this product cannot be returned via a standard parcel shop or normal parcel post.

You must arrange an appointment yourself with a transport or parcel carrier (such as UPS, DHL Express, FedEx, or others) to pick up the package at your home.

Cost indication for sending long goods

The costs for long shipments are significantly higher than normal postal packages and are entirely at the customer's expense. Indicative prices:

• Within NL/BE: approx. €20 - €30
• Within Europe: approx. €25 - €75
• Outside Europe: approx. €70 - €150 (depending on your location)

Warehouse closed on weekends

Explicitly inform the carrier that delivery can only take place on weekdays from Monday to Friday, as our warehouse is closed on Saturdays and Sundays.

Right of withdrawal for businesses/entrepreneurs

The right of withdrawal does not apply to businesses/entrepreneurs, as the right of withdrawal is only part of consumer legislation. At Deltron, B2B (Business to Business) is considered an order placed with business details and the invoice is also made out with these business details.

Return address

Deltron will provide the buyer with the correct return address as soon as the return has been registered and the withdrawal form has been received from the buyer. If the ordered product has been delivered by a third party (supplier), Deltron will provide the buyer with the correct address for that.

What can you do with a product during the cooling-off period?

During the cooling-off period, the buyer must handle the product and the original packaging with care and only remove from the packaging what the buyer needs to assess whether the product meets expectations. The buyer may not actually use or test the product if the buyer does not yet know whether they will actually keep the product. Deltron may request compensation if, after return, it appears that the product has been used or tested.

Return costs

Deltron will reimburse all payments from the consumer, including any delivery costs charged by Deltron for the returned product, without undue delay and no later than 14 days after the day on which the consumer notifies him of the withdrawal. Unless Deltron offers to collect the product itself, Deltron may wait to refund until Deltron has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. For returning an order, the costs of the return shipment are at the consumer's expense. Deltron uses the same payment method and account number for the refund that the consumer used during the ordering process. Refunds will not be transferred to an account other than the one provided during the order.

Sending a return shipment

Sending a return shipment is always at your own expense and risk. This means that Deltron bears no responsibility for damage, loss, or otherwise of your sent return shipment. Pack your return shipment well so that no damage can occur during transport. Your shipment must be delivered on working days to the address you receive from Deltron after you have registered the shipment for return. Parcel shop deliveries will not be accepted and will automatically be returned to the sender's address.

Refund of purchase amount

If agreed as such, Deltron will refund the purchase amount within 2 weeks to the account from which the order was paid.

Items that do not comply with the right of withdrawal

Items that do not meet the above criteria remain the property of the buyer. Deltron will return the items to the buyer and charge the costs incurred to the buyer.

How can I return my product(s)?

1. Download the withdrawal form in the desired language: English, German or Dutch and fill it in completely.
2. Send the fully completed and signed withdrawal form by email to support@deltron.nl.
3. As soon as we receive the withdrawal form, we will send you a confirmation by email containing the return address to which you can send the product(s) and an RMA (Return Merchandise Authorization) number.
4. Pack the product(s) in their original packaging and place them in a shipping box, clearly marking the RMA number you received from us on the box (top left). Keep the proof of shipment with the track and trace code of the package safe. As long as the package has not been received by us, the customer is liable for the package.
5. Go to a parcel shop such as DPD, DHL, PostNL, or GLS and send the package to the address provided by us. Please note: keep the shipping receipt you receive with the date, time, and track and trace code of the package safe. As long as the package has not been received by us, the customer is liable for the package.
6. You have up to 14 days from the date of the withdrawal notification to send the package to us.
7. As soon as we have received the package, you will receive a confirmation by email via the track and trace of the package from the parcel carrier.
8. As soon as we have received the package, we will process the return.
9. If the product(s) have been checked for damage, function, and packaging, we will transfer the full purchase amount to you as soon as possible, but no later than 14 days.
10. If the product(s) do not meet the return conditions, we will inform you via email and reasonably calculate any depreciation, which will be deducted from the amount to be refunded.

Business purchases (B2B)

For sales to businesses (B2B), there is no legal right of withdrawal.

Warranty

Is a product not functioning properly? At Deltron, we ensure careful handling of your warranty claim. Follow the step-by-step plan below to ensure a smooth return.

Step-by-step plan for returning under warranty

• Step 1: Register your return (RMA number)
  Before sending anything, send an email to support@deltron.nl. Include your order number and a clear description of the defect. You will receive an RMA number and the correct return address from us.
  Please note: Shipments without a valid RMA number cannot be processed.

• 🇳🇱 Download Repair request form (Dutch)
• 🇬🇧 Download Repair Request Form (English)
• 🇩🇪 Download Repair Request Form (German)
  
  
• Step 2: Send the package
  You arrange the return shipment yourself via a parcel point of your choice. The shipping costs are initially paid by you. Keep the proof of shipment safe!
• Step 3: Technical investigation by Deltron or a third party
  As soon as we receive the product, our specialists investigate the cause of the defect:
  • Warranty: Is there a technical defect or manufacturing error? Then we will repair or replace the product free of charge.
  • Lack of skill/User error: Is the defect caused by incorrect use or lack of skill? Then this is not covered by the warranty and we will contact you about any repair costs.

Step 4: Reimbursement of shipping costs.
If the defect is indeed covered by the warranty, we will immediately refund the shipping costs incurred. In the event of a user error, shipping costs will not be reimbursed.

Tips for returns

• Send the products in an outer box (a box in which you pack the product(s) in their original packaging).
• Do not use duct tape on the product packaging
• Do not write on the product packaging
• Clearly state the RMA number on the outside of the package, for example, in the top left corner where the shipping label is also affixed.