Return Policy

Deltron is not just a store where you can purchase products; after-sales service is just as important to Deltron as selling a product. At Deltron, you can therefore count on a good and proper handling of your purchase. All items supplied by us come with a standard 1-year manufacturer's warranty, unless otherwise stated. Deltron does not provide warranty on linears and output transistors.

Orders from Deltron are always delivered with an invoice including VAT. For companies outside the Netherlands that have a valid VAT number, an intra-Community supply applies. This means that you will receive an invoice without VAT (0% VAT).

Keep your invoice

We advise you to keep the invoice safe so that you have the order number and order date at hand for any warranty or return claims.

Right of withdrawal

Exchange and return within 14 days

Does the product not meet your expectations or did you accidentally order the wrong item? At Deltron, you have the right to cancel your order up to 14 days after receipt without giving a reason. Deltron operates according to the law on distance selling. This means you have the right to return your order up to 14 days after receipt without giving a reason. All you need to do is register your return as described on this page. After registering your return, you have another 14 days to send the package back to the address provided by us. The cost of returning the item is always borne by the customer. Once we have received the package and the returned product has been approved, the order amount will be refunded to the account you used for payment. The right of withdrawal only applies to consumers (B2C) and does not apply to business customers (B2B).

How can I return my product(s)?

1. Download the withdrawal form in the desired language (NL, ENG, or DE) and fill it out.
2. Send the fully completed withdrawal form by email to support@deltron.nl.
3. As soon as we receive the withdrawal form, we will send you a confirmation email with the address to which you can return the product(s) and an RMA (Return Merchandise Authorization) number.
   
4. Pack the product(s) in their original packaging and place them in a shipping box. Clearly write the RMA number you received from us on the top left of the box.
5. Send the package via a parcel shop such as DPD, DHL, PostNL, or GLS.
6. You have up to 14 days from the date of the withdrawal notification to send the package to us.
   

Please note:

• Packages returned to us without prior notification will not be processed.
• Do not use duct tape on the product boxes.
• Do not write on the product packaging.
• Always return your product(s) in an outer box (the box in which you send the products).

Returning long products

Long products, such as long antennas of 200cm or more, can be difficult or almost impossible for consumers to ship. Therefore, please note the following:

• No regular mail: Due to its length, this product cannot be returned via a standard parcel shop or normal parcel post.
  
• Book transport yourself: You need to arrange an appointment with a transporter or courier service (such as UPS or DHL Express) to pick up the package at your home.
  
• Weekend instruction: When booking your transporter, explicitly state that delivery may only take place on weekdays (Monday to Friday).
  
• Cost indication: The direct costs for returning these long goods are considerably higher than normal postal services and are entirely at the customer's expense. Estimated prices per transport:
  • Within NL/BE: approx. €20 - €30
    
  • Within Europe: approx. €25 - €75
    
  • Outside Europe: approx. €70 - €150 (depending on location)
    

Product assessment and depreciation

You may assess and inspect the product at home, just as you would in a physical store.
When you return the product, it must be returned as new and in its original packaging. If it turns out that the product has been damaged by you (e.g., scratches, signs of assembly, or defects), or if the packaging has been unnecessarily severely damaged, we will charge you for the depreciation. This amount will be deducted from your refund.

Refund

Once your return has been received in good order, checked or tested, and the return shipment has been approved, we will refund the full purchase amount (including any original shipping costs for the outbound shipment) as quickly as possible, and no later than 14 days after receipt of the return shipment. We do not deduct any administration or processing fees.

Products that cannot be exchanged or returned:

• Customized products such as custom-made coaxial cables and connectors or custom-made antennas.
• Products that cannot be exchanged for hygiene reasons, such as earbuds, headsets, and headphones, etc.
• Redeemed or filled-out vouchers or gift cards.
• Antennas
• Linears (amplifiers)
• Transceivers
• Receivers
• Modified and export version products
• Programmed (software) products
• Sprays such as cleaners, corrosion, defense, bacteria, etc.
• SD Cards, Software, and Software packages.
  
• Products that are used, damaged, or incomplete.
• Products specially ordered from the manufacturer at the customer's request.
• Products whose sealing has been broken (e.g., opened transceivers, linears, and software).
  
• Products that need to be modified at the customer's request.
  
• Products that need to be programmed at the customer's request.
• Products whose seal is broken, such as software.

Long length antennas

Returning long antennas is not easy for consumers. Antennas of 200cm or more are almost impossible to send via regular parcel carriers as they often only ship up to 200cm.

Due to its length, this product cannot be returned via a standard parcel shop or normal parcel post.

You need to make an appointment yourself with a transport company or parcel carrier (such as UPS, DHL Express, FedEx, or others) to pick up the package at your home.

Cost estimate for sending long goods

The costs for long shipments are considerably higher than normal postal packages and are entirely at the customer's expense. Indicative prices:

• Within NL/BE: approx. €20 - €30
• Within Europe: approx. €25 - €75
• Outside Europe: approx. €70 - €150 (depending on your location)

Weekend warehouse closed

Please explicitly inform the carrier that delivery may only take place on weekdays from Monday to Friday, as our warehouse is closed on Saturdays and Sundays.

Right of withdrawal for companies/entrepreneurs

The right of withdrawal does not apply to companies/entrepreneurs as the right of withdrawal is only part of consumer legislation. B2B (Business to Business) at Deltron is considered an order placed with business details and the invoice is also created with these business details.

Return address

Deltron will provide the buyer with the correct return address as soon as the return has been registered and the withdrawal form has been received from the buyer. If the ordered product has been delivered by a third party (supplier), Deltron will inform the buyer of the correct address for this.

What can you do with a product during the cooling-off period?

During the cooling-off period, the buyer must handle the product and its original packaging with care and only remove from the packaging what the buyer needs to assess whether the product meets expectations. The buyer may not actually use or test the product if the buyer does not yet know whether they will actually keep the product. Deltron may charge a fee if, after return, it appears that the product has been used or tested.

Return costs

Deltron will refund all payments from the consumer, including any delivery costs charged by Deltron for the returned product, without undue delay and within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Deltron offers to collect the product itself, Deltron may wait with repayment until Deltron has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The costs of returning an order are borne by the consumer. Deltron uses the same payment method and account number for repayment that the consumer used during the ordering process. Refunds will not be transferred to a different account than the one provided during the order.

Sending a return shipment

Sending a return shipment is at your own expense and risk at all times. This means that Deltron bears no responsibility for damage, loss, or otherwise of your sent return shipment. Pack your return shipment carefully to prevent damage during transport. Your shipment must be delivered on working days to the address you receive from Deltron after you have registered the shipment for return. Parcel shop deliveries will not be accepted and will automatically be returned to the sender's address.

Refund of purchase amount

If agreed as such, Deltron will refund the purchase amount within 2 weeks to the account from which the order was paid.

Items that do not comply with the right of withdrawal

Items that do not meet the above criteria remain the property of the buyer. Deltron will return the items to the buyer and charge the costs incurred to the buyer.

How can I return my product(s)?

1. Download the withdrawal form in the desired language: English, German or Dutch and fill it out completely.
2. Send the fully completed and signed withdrawal form by email to support@deltron.nl.
3. As soon as we receive the withdrawal form, we will send you an email confirmation containing the return address to which you can send the product(s) and an RMA (Return Merchandise Authorization) number.
4. Pack the product(s) in their original packaging, place them in a shipping box, and clearly write the RMA number you received from us on the top left of the box. Keep the receipt with the tracking code for the package safe. As long as the package has not yet been received by us, the customer is liable for the package.
5. Go to a parcel shop such as DPD, DHL, PostNL, or GLS and send the package to the address provided by us. Please note: keep the shipping receipt you receive, including the date, time, and tracking code of the package, safe. As long as the package has not yet been received by us, the customer is liable for the package.
6. You have up to 14 days from the date of the withdrawal notification to send the package to us.
7. Once we have received the package, you will receive a confirmation by email via the package's track and trace from the parcel carrier.
8. Once we have received the package, we will process the return.
9. If the product(s) have been checked for damage, function, and packaging, we will refund the full purchase amount to you as soon as possible, and no later than within 14 days.
10. If the product(s) do not meet the return conditions, we will notify you by email and will reasonably calculate any depreciation and deduct this amount from the amount to be refunded.

Business purchases (B2B)

For sales to businesses (B2B), there is no statutory right of withdrawal.

Warranty

Is a product not functioning correctly? At Deltron, we ensure careful handling of your warranty claim. Follow the step-by-step plan below to ensure a smooth return process.

Step-by-step plan for warranty returns

• Step 1: Register your return (RMA number)
  Before sending anything, send an email to support@deltron.nl. Include your order number and a clear description of the defect. We will send you an RMA number and the correct return address.
  Please note: Shipments without a valid RMA number cannot be processed.

• 🇳🇱 Download Repair Request Form (Dutch)
• 🇬🇧 Download Repair Request Form (English)
• 🇩🇪 Download Repair Request Form (German)
  
  
• Step 2: Send the package
  You arrange the return shipment yourself via a parcel point of your choice. The shipping costs are initially paid by you. Keep the shipping receipt safe!
• Step 3: Technical investigation by Deltron or a third party
  As soon as we receive the product, our specialists will investigate the cause of the defect:
  • Warranty: Is there a technical defect or manufacturing error? We will then repair or replace the product free of charge.
  • Inexperience/User error: Was the defect caused by incorrect use or inexperience? In that case, this is not covered by the warranty, and we will contact you about any repair costs.
• Step 4: Reimbursement of shipping costs.
  If the defect is indeed covered by the warranty, we will immediately refund the shipping costs incurred. In the event of a user error, shipping costs will not be reimbursed.

Tips for returns

• Send the products in an outer box (a box in which you pack the product(s) in their original packaging).
• Do not use duct tape on the product packaging.
• Do not write on the product packaging.
• State the RMA number clearly visible on the outside of the package, for example, at the top left on the side where the shipping label is also affixed.