Shipping to countries outside the EU

Delivery to private individuals outside the EU

You can order easily and VAT-free from us if you live or are located outside the European Union. Both individuals and businesses benefit from smooth processing and clear terms and conditions for deliveries outside the EU.

VAT-free ordering for private individuals outside the EU

Do you live outside the EU? Then you order from us without VAT on both products and shipping costs. During checkout, our system automatically recognizes your destination country, and VAT is immediately waived.

Invoicing and customs clearance

Once your order is processed, we'll issue a VAT-exempt invoice and submit it to the carrier. Our logistics partners handle the entire customs clearance process:

• Declaration to the Dutch Tax Authorities
• Customs clearance declaration for your country of destination
• Calculation of the local VAT amount
• > You do not need to do anything for this <

After customs clearance you will receive an overview by email with:

• The VAT amount to be paid
• Any customs and clearance charges (often combined)

Important: Always use a valid and active email address . If you haven't received a confirmation after a few minutes or accidentally entered an incorrect email address, please contact us immediately at info@deltron.nl. We recommend against using a Hotmail address due to delivery issues and/or spam.

Payment and delivery

You pay local VAT directly to the carrier before delivery. Your shipment will remain available for up to five business days. After payment, the order will be delivered immediately. You can track this status using the tracking information.

⚠ In case of non-payment of VAT and import duties

If the shipment is refused or the VAT is not paid:

1. Will the order be returned after five working days?
2. We charge double shipping costs and €37.50 administration costs
3. Will your order be cancelled after receipt of the return?

Sample calculation

1. Orders of €124.95 excluding VAT, including €24.95 shipping costs:
2. Return shipping costs: 2 x €24.95 = €49.90
3. Administrative costs: € 37.50
4. Total refund amount (amount to be received back) is: € 124.95 – € 49.90 – € 37.50 = € 37.55

B2B

VAT-free ordering for companies outside the EU

Businesses outside the EU can also order from us VAT-free, provided they have a valid EU VAT number.

How Does It Work?

1. During checkout, enter your VAT number.
2. Our system automatically validates this via the official EU database.
3. With a valid number, 0% VAT will be applied to your order.
4. After placing your order, you'll receive a VAT-free invoice. This will be submitted to our carrier, who will then take care of:
5. Customs clearance with the Dutch Tax Authorities
6. Preparation of the correct customs clearance documentation
7. Delivery after successful customs clearance

Note : Use a valid email address to ensure timely communication . Didn't receive a confirmation? Email us at info@deltron.nl. Please do not use a Hotmail address.

Deltron VAT number: NL853636795B01

⚠ Consequences of refusing a shipment

• If a shipment is refused, the following also applies:
• Double shipping costs + €37.50 administration costs
• Refund settlement after return receipt

Example

1. Order amount: €124.95 excl. VAT, of which €24.95 shipping costs
2. Total refund amount when returning the package is: € 124.95 – € 49.90 – € 37.50 = € 37.55

💡 Avoid extra costs : Check your details (address, email, VAT number) carefully.

International carriers

We work exclusively with reliable partners for delivery outside Europe:

• UPS
• FedEx
• DHL
• Mainfreight
• Rhenus
• Bol Spedition

These carriers guarantee fast delivery times and professional handling of customs documentation and clearance worldwide.